Grievance Redressal
Grievance Officer: Kartikay Agarwal
117, Pandu Nagar, Kanpur, Uttar Pradesh 208005, India
support@bas2minute.com
We acknowledge every complaint within 24 hours and resolve it within 15 days.
117, Pandu Nagar, Kanpur, Uttar Pradesh 208005, India
support@bas2minute.com
We acknowledge every complaint within 24 hours and resolve it within 15 days.
What you can complain about
- A joke, a store line, a voice or an image in Bas that you find hurtful, offensive or unlawful.
- Something in Bas that looks like a real person or business.
- A Bas prank link being used to trick or harass someone.
- Anything else about Bas.
Bas has no accounts and keeps no personal data, so there is no account or stored data to see, correct or erase. Everything Bas saves is on your own phone; clearing your browser data removes it.
How to complain
Email support@bas2minute.com with:
- what happened, where in the app, and when;
- a screenshot or the exact text, or the prank link if it is about one;
- what you want us to do.
You can write in English or Hindi.
Our timelines
| Step | Time |
|---|---|
| We acknowledge your complaint | within 24 hours |
| We resolve it and tell you what we did | within 15 days |
| We remove content that shows a person in a sexual or intimate way without consent, or impersonates them | within 24 hours of the complaint |
| We act on a request to remove other unlawful content | within 72 hours |
If you are not satisfied
You can appeal our decision to the Grievance Appellate Committee set up by the Government of India, within 30 days of our reply, at gac.gov.in.